Clear terms for a personal gift.

What you receive

Sounds to Keep is a personalised digital artwork and listening experience from Ours to Keep. Your order summary identifies the selected size and edition. No physical print, frame, shipping or NFC tag is included.

Shopify shows the final price, applicable discounts and taxes before payment. Do not complete a second payment if you are unsure whether the first succeeded; keep your Shopify confirmation and contact us.

Your recording and approval

You must own the recording or have permission to use and share it. For a child's recording, you must be authorised to give that permission. You remain responsible for checking the chosen passage, title, date, place and other words before approval.

You retain your rights in the material you provide. You give us the permission needed to process the selected clip, produce your artwork and provide the listening experience you approve. Hosting consent is not permission to use your memory in advertising or to train an external system.

Playback and keeping copies

Your order includes five years of hosted playback from payment. The listening link is unlisted; anyone holding it can listen. You may revoke hosted access, which stops the QR from playing the recording.

Download and securely retain your files and original recording. A downloaded copy is separate from hosted access. We cannot remove copies somebody has already saved or shared.

Delivery and problems

Files are prepared automatically after payment and emailed to the address used at checkout. Delivery is not a physical shipment. If your delivery has not arrived within an hour, check your spam folder and contact us with your order number so we can help.

If your files are wrong, faulty, not supplied, or the QR does not scan, contact us for a remake or refund. We do not offer change-of-mind refunds on delivered personalised digital files. Your rights and remedies under Australian consumer law are unaffected; personalisation does not remove them.

Colour varies with screens, paper and printers. We do not promise tested archival longevity, physical production or NFC compatibility for this digital edition.

Privacy and contact

Read how your recording is handled. Questions and support requests can be sent to hello@ourstokeep.com.au.